Privacy Policy - Your Privacy Rights
Privacy Policy Effective Date: This Privacy
Policy became effective in April 2012.
At Nordic HairContrast U.S. we are committed to
protecting the privacy of our customers and therefore do not sell or rent our
customers’ Personal Information to any third party. Further, we do not share
your Personal Information with any third parties for their direct marketing purposes
without first providing you the opportunity to opt-in or opt-out of such
sharing. You may request information about how we share information consistent
with this Privacy Policy by contacting us at: customerservice@nordichaircontrast.com.
The www.nordichaircontrast.com web site (the
"Site") is owned, operated and maintained by MRM Partners, Inc.,
d/b/a Nordic HairContrast U.S. We refer to Nordic HairContrast U.S. as
the “Company” while we refer to Nordic Hair, the Star Collection
and all other product brand names produced by the Company collectively as,
the “Brands”. We refer to the Company and the Brands together
as “Nordic HairContrast U.S.” “we” “us” or “our”.
This page sets forth our policies regarding the
use and disclosure of information we collect from or are able to obtain about
the Site’s users. We refer to these policies as our “Privacy Policy.” In
addition to the lower case words “we” “us” and “our” defined above, you will
notice that we capitalize certain words in this Privacy Policy even though the
rules of grammar do not require that they be capitalized. We do this because
these words have specific meanings in this Privacy Policy. These specific
meaning are found where the capitalized words are placed in bold text and
inside quotation marks.
We hope this Privacy Policy will answer your
questions regarding how we treat information gathered from our Site. If you
have questions or concerns regarding this Privacy Policy, other than requests
for our information sharing practices as described in the first paragraph
above, please feel free to contact us at customerservice@.nordichaircontrast.com or, if you wish to exclude your Personal Information from our
direct marketing programs including e-mail, please refer to the section titled
“How to Opt-Out,” below.
This Privacy Policy governs use of the Site and
all the web sites operated by us, except where the Company or one of the Brands
may have a separate policy in place for a specific web site other than the Site
(an “Other Web Site”). In such a case the policy applicable to the Other Web
Site will be available at the Other Web Site and will govern the use of the
Other Web Site. This Privacy Policy does not apply to information that you may
provide to us, or that we may obtain through means other than the Site, such as
by phone or postal mail, but please note that Personal Information obtained
through such means will be treated in accordance with the first paragraph above
and our use of such Personal Information will be consistent with this Privacy
Policy. By accessing and using the Site you are agreeing to the terms of this
Privacy Policy. If you do not agree to the terms of this Privacy Policy, you
are not authorized to use the Site. Furthermore, by providing us with Personal
Information on this Site, you fully understand and unambiguously consent to the
collection and processing of such information in the United States in accordance
with this Privacy Policy.
As we update and diversify our products and
services, this Privacy Policy may change. We reserve the right, at our
discretion, to change, modify, add, or remove portions of this Privacy Policy
at any time. Please check this page for updates periodically. If we make any
material changes to this Privacy Policy, we will notify you here. Unless the
law otherwise requires, we do not provide notice of changes to this Privacy
Policy and your use of the Site following any posted changes will indicate your
acceptance of such changes. This Privacy Policy became effective in April,
2012.
What Information Do We Actively Collect
and Inactively Gather?
Personal Information
In order to process orders efficiently, when you
place an order with us or register an account on the Site we actively collect
the following personal information: name, billing address, shipping address,
e-mail address, phone number, and credit card number (“Personal Information”).
We may periodically conduct surveys of visitors
to our Site for internal research purposes that may include marketing. This
helps us better understand what our customers would like to see from us. If you
respond to such surveys, we may ask you for some additional information about
you, but only if you have given us permission to do so.
We may also receive information about you from
other sources.
Site Usage Information
We (including through our third party service
providers) may inactively collect from you information that is not in the same
category as Personal Information. For example, we might track information about
the date and time you access the Site, the type of web browser you used, and
the web site from which you connect to our Site. We collect and use this and
other non-Personal Information (such as demographic data) to analyze and
develop our business strategy and to determine how you found out about us, your
interests regarding our products and services and how to further improve our
Site. We, or a third party, may also collect information from your activities
on the Site as well as other sites for the purpose of providing advertisements
and other content that is customized to your interests and preferences. This
means that our ads may appear on participating web sites based upon your
browsing activity. To accomplish all this, and also to allow us to offer our
customers streamlined ordering and other useful features, we may, as do many
web sites, use and allow our third party advertising companies to use the
technologies listed below and other similar technologies (the “Tracking
Technologies”):
Cookies and Clear GIFs - Cookies are pieces of
information that are stored by your browser on your computer’s hard drive.
Cookies make web surfing easier for you by saving your customer identification
information (i.e., username, password, shopping cart information, etc.) while
you’re at a site. Cookies also track where you travel on a site and what you
look at and purchase. A clear GIF is typically a one-pixel, transparent image
(although it can be a visible image as well), located on a web page or in an e-mail
or other type of message, which is retrieved from a remote site on the Internet
enabling the verification of an individual’s viewing or receipt of a web page
or message.
IP Address Tracking and Clickstream Data
- In addition to cookies and clear GIFs, our servers may automatically collect
data about your server’s Internet address when you visit our Site. This
information, known as an Internet Protocol address, or “IP Address”, is a
number that is automatically assigned to your computer by your Internet service
provider whenever you are on the Internet. When you view pages from our Site,
our servers may record or “log” your IP Address and sometimes your domain name.
Our server also may record the page that linked you to us and related
information including any ads you may have clicked on. Such information is
known as “Clickstream Data”.
Email Interconnectivity - If you receive email
from us, we may use certain tools to capture data related to when you open our
message, click on any links or banners it contains and make purchases.
In some cases, we may link the non-Personal
information collected through the Tracking Technologies with certain of your
Personal Information. WE WANT TO BE SURE THAT YOU UNDERSTAND THAT ACCEPTING
TRACKING TECHNOLOGIES ONTO YOUR COMPUTER IN NO WAY GIVES US ACCESS TO YOUR
COMPUTER OR ANY PERSONAL INFORMATION ABOUT YOU. YOU MAY SET YOUR WEB BROWSER
SOFTWARE TO REJECT TRACKING TECHNOLOGIES, BUT, IF YOU DO SO, CERTAIN
FUNCTIONALITY OF THE SITE MAY BE AFFECTED. Third parties (including, but not
limited to, software vendors, advertisers and fulfillment companies) may also
use Tracking Technologies by or through the Site. WE HAVE NO CONTROL OVER WHAT
INFORMATION SUCH THIRD PARTIES TRACK OR COLLECT, AND HAVE NO RESPONSIBILITY OR
LIABILITY FOR ANY TRACKING, DATA COLLECTION OR OTHER ACTIVITIES OF SUCH THIRD
PARTIES.
Mobile Device Identifiers
You may be visiting the Site from your mobile
device. Certain mobile service providers uniquely identify mobile devices and
we or our third-party service providers may receive such information if you
access the Site through mobile devices. Some features of the Site may allow for
the collection of mobile phone numbers and we may associate that phone number
to mobile device identification information. Furthermore, some mobile phone
service providers operate systems that pinpoint the physical location of
devices that use their service. Depending on the provider, we or our
third-party service providers may receive this information.
Wireless Addresses
If an e-mail address you have provided us is a
wireless e-mail address, you agree to receive messages at such address from us
(unless and until you have elected not to receive such messages by following
the “How to Opt-Out” instructions below). You understand that your wireless
carrier’s standard rates apply to these messages, and that you may change your
mind at any time by following the instructions below. You represent that you
are the owner or authorized user of the wireless device on which messages will
be received, and that you are authorized to approve the applicable charges.
Security of the Information You Provide
Among our top priorities is keeping your
Personal Information secure. We use Secure Sockets Layer (SSL) technology to
encrypt all of your Personal Information before it is transmitted to us so that
it can be safeguarded as much as possible from being read or recorded as it
travels over the Internet. You can tell you are sending information securely by
the unbroken key icon or closed lock icon that appears at the bottom of your
Internet browser's window. These icons will appear when you are placing an
order on our Site. In addition, you will see our Site address change slightly,
from http: to https: indicating a secure server connection is being used. The
computers that store your Personal Information are located in a separate
facility which employs firewall and security technology. We employ these
procedures to protect your Personal Information from unauthorized access,
destruction, use, modification or disclosure.
You may be able to create an account on our Site
with a username and password. We recommend you exercise extreme care in
protecting your password information and do not publicly share any of your
passwords. You are responsible for maintaining the strict confidentiality of
your account password, and you are responsible for any access to or use of the
Site by you or another person or entity using your password, whether or not
such access or use has been authorized by or on behalf of you. For our
professional account holders, you agree to not share, provide access to or
allow any other party to use your account information (username and password)
for any reason whatsoever, and understand that your violation of these terms is
grounds for termination of your account by us.
Your Personal Information will be stored and
processed on our computers in the United States. The laws on holding Personal
Information in the United States may vary and be less stringent than laws of
your state or country. We will use commercially reasonable efforts to hold and
transmit your Personal Information in a safe, confidential and secure
environment. If you object to your Personal Information being transferred or
used in this manner please do not register with or use the Site.
ALTHOUGH WE WILL TAKE (AND REQUIRE OUR
THIRD-PARTY PROVIDERS TO TAKE) REASONABLE SECURITY PRECAUTIONS TO PROTECT THE
PERSONAL INFORMATION COLLECTED FROM AND STORED ON THE SITE, BECAUSE OF THE OPEN
NATURE OF THE INTERNET, WE CANNOT GUARANTEE THAT PERSONAL INFORMATION STORED ON
OUR SERVERS, TRANSMITTED TO OR FROM A USER, OR OTHERWISE IN OUR CARE WILL BE
ABSOLUTELY SAFE FROM INTRUSION BY OTHERS, SUCH AS HACKERS. ACCORDINGLY, WE
DISCLAIM ANY LIABILITY FOR ANY THEFT OR LOSS OF, UNAUTHORIZED ACCESS OR DAMAGE
TO, OR INTERCEPTION OF ANY DATA OR COMMUNICATIONS. BY USING THE SITE, YOU
ACKNOWLEDGE THAT YOU UNDERSTAND AND AGREE TO ASSUME THESE RISKS.
How Do We Use the Information that You Provide
and We Collect?
We collect Personal Information for the purposes
of fulfilling orders, processing returns and exchanges and providing you with
the services you have chosen, providing a high level of customer service,
providing you with information we believe may be of interest including mailing
our circulars and special offers, for editorial and feedback purposes, for
internal marketing and promotional purposes, for a statistical analysis of your
behavior, for product development, for content improvement, for protection
against fraud and error, and to customize the content and layout of the Site
(collectively, “Information Usage Purposes”). Notwithstanding the foregoing, we
will not knowingly use a mobile phone number for marketing purposes without
first obtaining your consent. In performing the Information Usage Purposes, we
may combine information we collect on the Site with information we receive from
other sources. We do not sell Personal Information and we do not disclose
Personal Information to any other party, except as set forth in this Privacy
Policy. Unless otherwise provided in this Privacy Policy, any non-Personal
Information you transmit to the Site or we collect from the Site will be
treated as non-confidential and non-proprietary and you agree that we may use
any such non-Personal Information (together with any ideas, concepts, know-how,
or techniques contained therein) in any manner, for any purpose, without credit
or compensation to you. Without limiting the generality or application of the
foregoing, the information that you publish on or through the Community
Features is governed by specific terms available below under the heading “Community
Features Information”.
Sharing of Your Information With Our Partners;
Transfer of Your Information
We may provide your Personal Information to our
associates and to companies acting as our authorized agents or partners in
providing our service or co-branded services to you and in performing
Information Usage Purposes. We screen and reasonably determine to be reputable
any third party to whom we disclose such information and we require such third
parties to agree to use the Personal Information only for such specified
purposes. Each of our partners must agree to implement and maintain reasonable
security procedures and practices appropriate to the nature of your Personal
Information in order to protect your Personal Information from unauthorized
access, destruction, use, modification or disclosure.
If we merge, or sell or otherwise transfer our
assets, Site or operations, we may disclose or transfer your Personal
Information in connection with such transaction.
Community Features Information
Community Features information is treated
differently from information submitted for other purposes on our Site. Community
users may receive additional e-mail communications from us, such as a welcome
e-mail and follow-up contact after the scheduled event date. In addition,
cookies may be used as part of our registration process in becoming a community
member. By registering with us your registry information, may be made available
to our partners that help provide our services and our co-branded services
(including for Information Usage Purposes) and may be accessible by search
engines and spiders that are not affiliated with us.
In the future, if you wish to opt-out of our sharing
your information with such sites, please send an e-mail to customerservice@nordichaircontrast.com clearly indicating such request.
Use of Information in Sweepstakes and Contests.
Occasionally, we may run a promotion such as a
sweepstakes or a contest (a “Promotion”), and you will be given the opportunity
to enter by filling out an entry form, or in some cases, you may be
automatically entered by using a designated type of credit card when placing an
order. Your entry information may be shared with third parties for the limited
purposes of administering the sweepstakes and selecting a winner(s) and may be
used to notify you in connection with the sweepstakes or contest and to verify
your identity. When you enter such a Promotion, you will have the opportunity
to consent to receive future communications from us. Since we value your
privacy, you will always have the opportunity to stop such communications as
detailed below. In addition, some Promotions may have one or more co-sponsors,
and you may also be asked upon entry to consent to receive future
communications from such co-sponsors. In the event your consent is indicated,
the information from your entry will be shared with the co-sponsors. In those situations,
the third parties will have the right to use your information for their own
purposes, in accordance with their own policies, and we are not responsible for
how co-sponsors may use your information. In all events, we will make it clear
to you in the entry, order or registration form, before you submit it, whether
you are consenting to receive information from any party, and you will be given
the opportunity to confirm or withdraw such consent prior to submitting your
entry, order or registration.
In any case, where you elect to have us share
your information with third parties, such as in the Promotions discussed above,
those elections to have your information shared will supersede anything to the
contrary in this Privacy Policy.
How to Opt-out
We will only send e-mail for customer service
purposes and to those customers who have indicated that they wish to receive
other types of e-mail from us and our subsidiaries or related entities.
If at any time you wish to stop receiving e-mail
from us, you can always remove your name from our mailing list by sending an
e-mail to customerservice@nordichaircontrast.com stating that you wish to unsubscribe and indicating in the
subject line of the e-mail "UNSUBSCRIBE". Although we will promptly
remove your name from our e-mail list upon receiving your request, it is
possible that you may still receive e-mails from us that had been initiated
prior to your name being removed from our list.
If at any time you do not want to receive offers
and/or circulars from us, you can always remove yourself from our mailing list
by sending an e-mail to customerservice@nordichaircontrast.com,
indicating "NO REGULAR MAIL" in the subject line along with your
name, address and zip code. Please note that our mailings are prepared in
advance of their being sent. Although we will promptly remove your name from
our mailing list upon receiving your request, you may still receive mailings
from us that had been initiated prior to your name being removed from our list.
You can also contact us by mail:
Nordic HairContrast U.S.
Attn: Customer Service – Privacy
1100 Glendon Ave., 15th Fl.
Los Angeles, CA 90024
THE OPT-OUT RIGHTS AND PROCEDURES DESCRIBED IN
THIS SECTION ARE THE DEFAULT RULES AND PROCEDURES WE USE IN OPERATING THE SITE
AND ARE THE STANDARD BY WHICH WE ADHERE TO OUR PRIVACY POLICY.
Release of Information to Protect Our Site and
Others
We may release Personal Information when we
believe, in good faith, that such release is necessary to comply with the law,
protect the rights, properties or safety of Nordic HairContrast U.S., our users
or others, or enforce or apply the terms of any of our user agreements.
Your Account Access Rights
In the event that you register an account, you
may review and make changes to the Personal Information that is stored in your
user account on the Site by visiting the “My Account” or similar area of the
Site.
Intended Users; Use By Children under 13
The Site is not purposefully directed at
children under the age of 13 and all products available for sale on the Site
are intended to be purchased by adults. We do not collect or maintain Personal
Information, via the Site or otherwise, from those we actually know are
children under 13 years of age. If you notify us that information has been
provided by a child under the age of 13, upon verification, we will promptly
delete such information.
Third Party Ad Servers; Links to Other Web Sites
We may use third-party advertising companies to
serve ads when you visit our Site. The Site also may contain links to other web
sites that are not under our control. These links may include the use of
so-called "share links." A "share link" is a button and/or
text link appearing on our Site that enables the launch of a sharing mechanism
whereby you can post links to, and content from, the Site onto social
networking web sites such as Facebook. The privacy policies of other web site
operators or advertisers may significantly differ from our Privacy Policy. We
urge you to read the privacy statements of each and every web site you visit
and to contact the third-party web site operators or advertisers directly if
you have any questions or concerns about their data collection or privacy
policies. WE HAVE NO CONTROL OR INFLUENCE OVER THE PRIVACY PRACTICES OF SUCH
OTHER WEB SITES AND ADVERTISERS AND WE DO NOT ASSUME ANY RESPONSIBILITY OR
LIABILITY FOR ANY THIRD-PARTY WEB SITE OPERATORS’ OR ADVERTISERS’ DATA
COLLECTION PRACTICES, THEIR FAILURE TO ABIDE BY THEIR PRIVACY POLICIES OR THE
CONTENT OF ANY THIRD PARTY WEB SITES.
